RETURNS AND EXCHANGES


We want you to love your jewelry, so we have an easy 30-day return policy! We offer FREE returns if you choose store credit. If you choose to refund the original payment method, we can provide a $5 shipping label or you can send it back on your own.

INTERNATIONAL ORDERS


Standard shipping (estimated 7-30 business days) – $14-20
DHL Worldwide Express (estimated 2-5 business days) – $30- $80

US ORDERS

USPS First Class (estimated 4-7 working days) – $5.00
USPS Priority (estimated 3-5 business days) – $10.00
USPS Priority Express (estimated 2-4 business days; signature required) – $35

SHIPPING AND DELIVERY

Our jewelry is handmade with love and will be shipped within 3-5 business days.
We offer FREE shipping on orders of $75 and $200 + on international orders, otherwise shipping prices are as follows;

SHIPPING & DELIVERY

Our jewelry is handmade with love and will ship within 3-5 business days.
We offer FREE shipping on US orders $75+ & international orders $200+, otherwise the shipping prices are as follows.

<br> US Orders

  • USPS First Class (est. 4-7 business days) – $5.00
  • USPS Priority (est. 3-5 business days) – $10.00
  • USPS Priority Express (est. 2-4 business days; signature required) – $35

 

Order Changes & Cancellations

If you need to change or cancel your order, you must notify us within 24 hours of placing the order, otherwise we may not be able to cancel it, as it may be in production.

Lost Packages

If an order is marked as delivered but the buyer didn’t receive it, it is the buyer’s responsibility to contact USPS to find the package.
Once a package leaves our studio, we have no control over the package. Simple & Dainty is not responsible for packages that are lost in the mail.

Production Time

Because our jewelry is handmade to order, orders typically ship within 2-5 business days. If you need your item by a specific date, please contact us first so we can make sure that the jewelry can get there in time.

⦁ What is your processing time?

We have a processing time of 2-5 business days, although it is usually on the shorter side. During holidays, our processing time will be increased due to the increased volume of orders.